CLIENT SUPPORT

Support anywhere, anytime. Helping you make the most of your AINS experience.

Success for every client

AINS is driven to make every client a success. It starts with our consultative sales and implementation approach, and is followed up with the expert support we provide to every client. AINS’ dedicated Support Team and Client Community are here to help you succeed and get the most value out of your eCase investment.

PHONE SUPPORT

Contact AINS Support by calling your support team:

US: +1 301-670-2333

If calling outside of your support business hours, please include the following information in the voice mail message:

  • Name
  • Company (and Project, where applicable)
  • Brief description of case
  • Preferred contact method and contact information
EMAIL SUPPORT

Contact AINS Support directly by emailing support@www.ains.com.

When logging a case, please be prepared to provide the following information:

  • Name
  • Organization (and Project, where applicable)
  • Phone number
  • Email address
  • AINS software product and version being used
  • Brief description of the case
  • Steps taken to troubleshoot the case thus far

Upon logging a case, you will receive a case identification number for future reference.

Our standard Support business hours are Monday through Friday 8:30AM to 5:30PM EST.

  Flexible Support Packages

Support Packages are available in prepaid call blocks of 10, 50, and 100 calls. An active subscription, or a current Maintenance Agreement, is required in order to receive Support.

Do you have any questions about the support packages we offer? Don’t hesitate to reach out to our team for answers. We want to give you all of the tools and resources you need to make the most of your investments.

 

Contact Support

 Looking for something more personal?

Your organization is unique, and so are your business needs. At AINS, we want you to get the most value from your investment. If you are looking for more personalized service or hands-on support, AINS Client Support staff offer deep knowledge about the intricacies of our products and the businesses we serve. They don’t just answer phones—they connect with our customers, dig into the details of their challenges, and offer meticulously thought-out solutions.

Contact Us regarding more personalized support services.