SUCCESS GOES BEYOND SOFTWARE

Making the most of your OPEXUS experience.

Government agencies are expected to work faster and smarter despite budget constraints, regulatory burdens, workforce challenges, and rising service expectations from residents.

At OPEXUS, we complement our built-for-government software and case management applications with a variety of packaged and custom services and training to make our government savvy, technical expertise, and best practices accessible to all customers, big and small.

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CUSTOMER SUPPORT

Support anywhere, anytime, helping you make the most of your OPEXUS experience.

Phone

Call us anytime.
If outside of business hours include name, agency, and preferred contact information. 

301-670-2333

Hours

Standard support is available Monday-Friday; we are closed on all Federal holidays.

Monday – Friday
8:30 AM – 5:30 PM ET

Email

When emailing, please be prepared to share name, agency, OPEXUS product and version, and contact information.

support@opexustech.com

Training Opportunities

Improve product adoption with our expert training team.

Our team of subject matter experts

Our training team includes subject matter experts with 15+ years of experience and uses a combination of lectures, demonstrations, and hands-on practice. Through our proven training methodology, we educate users on the core features of FOIAXpress and ensure adoption and application of best practices within the software suite.

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FOIA Fundamentals training series

Our team runs monthly training sessions available both in-person and virtually. Sessions are interactive with OPEXUS facilitators. By the end of the course, participants will have the skills needed to manage the full lifecycle of a FOIA request—from creation of request to delivery of documents through archival of the case.

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Custom training for your agency

OPEXUS also offers customized training to fit the needs of any agency or department for sessions in person at OPEXUS offices in Washington, D.C. or at your training facility, as well as virtual options.

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CUSTOMER SUCCESS

OPEXUS Customer Success drives better product adoption among our customer community.

Maximize purchase value

Identify key goals and KPIs to measure, add new users quickly and easily, and share feedback with our team.

Improve operations

Work with OPEXUS to see your successes and understand where your team has opportunities to improve or enable new users to be successful.

Serve as an advocate

Join our Customer Advisory Board, provide feedback on our roadmap, and help shape our event experiences.

REAL CUSTOMERS. REAL BENEFITS.
“OPEXUS has superior understanding of government processes. Its products cut down on administrative work significantly.”
FOIA Team / USAID
REAL CUSTOMERS. REAL BENEFITS.
“With eCASE Audit and Investigations built on the platform, we used the same ATO and same security site. The applications speak the same language and time application, and agency policies and training are shared across the tools.”
Special Agent / US Federal Government
REAL CUSTOMERS. REAL BENEFITS.
"[The OPEXUS team]'s patience, ability to understand our needs, optimism, and dedication have been a driving force keeping the project moving forward."
Program Analyst / Department of Veteran Affairs
Get Started with OPEXUS

Legacies aren't built on legacy systems. See streamlined government process management in action.

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