Task Area 5


 

Task Area 5 – IT Operations and Maintenance

The objective of this task area is to support the operation and maintenance of IT systems, keeping IT systems viable with supported vendor releases or off-the-shelf applications software upgrades.  Operations and maintenance on IT systems shall include all software and hardware associated with mainframes, client/server, web-based applications, and networking.  A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:

  1. Operational Support
  2. Software Maintenance and Upgrades
  3. Telecommunications Maintenance (Data, Voice, Images, including Wireless)
  4. Infrastructure Management Services (IMS)
  5. Configuration Management
  6. Network/Hardware Support
  7. Help Desk/IT Support
  8. Resource Management
  9. Backup and Recovery Management
  10. Installation, Configuration, and Tuning
  11. System Management
  12. IT Training
  13. IT Operation and Maintenance Planning
  14. Data Quality Management
  15. Transformation Services
  16. Continual Service Improvement
  17. Balanced Scorecard for Operations
  18. IT Infrastructure Optimization

 

The objective of this task area is to support the development and deployment of integrated information systems, which includes the integration of technical components, information technology components, organizational components and documentation.  Integration projects can support a wide range of agency functions.  In the healthcare and research domain, medical imaging systems, patient management systems, clinical management systems, and laboratory management systems are often provided via integration of commercial components with existing infrastructure.  A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:

  1. Infrastructure Engineering, Development, Implementation, Integration
  2. Enterprise Application Integration
  3. Gap Analysis and Benchmarking
  4. Data Migration and Integration
  5. Acquisition Support
  6. Risk Assessment
  7. Open Source Integration
  8. Enterprise Data Management
  9. Collaboration Tools
  10. Business Process Reengineering
  11. Test and Evaluation Services
  12. Financial Analysis
  13. Feasibility Studies
  14. Requirements Analysis
  15. System Design Alternative (SDA) Studies
  16. Systems Engineering
  17. Architecture Validation and Verification

 
 
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