Task Area 5 – IT Operations and Maintenance
The objective of this task area is to support the operation and maintenance of IT systems, keeping IT systems viable with supported vendor releases or off-the-shelf applications software upgrades. Operations and maintenance on IT systems shall include all software and hardware associated with mainframes, client/server, web-based applications, and networking. A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:
- Operational Support
- Software Maintenance and Upgrades
- Telecommunications Maintenance (Data, Voice, Images, including Wireless)
- Infrastructure Management Services (IMS)
- Configuration Management
- Network/Hardware Support
- Help Desk/IT Support
- Resource Management
- Backup and Recovery Management
- Installation, Configuration, and Tuning
- System Management
- IT Training
- IT Operation and Maintenance Planning
- Data Quality Management
- Transformation Services
- Continual Service Improvement
- Balanced Scorecard for Operations
- IT Infrastructure Optimization
The objective of this task area is to support the development and deployment of integrated information systems, which includes the integration of technical components, information technology components, organizational components and documentation. Integration projects can support a wide range of agency functions. In the healthcare and research domain, medical imaging systems, patient management systems, clinical management systems, and laboratory management systems are often provided via integration of commercial components with existing infrastructure. A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:
- Infrastructure Engineering, Development, Implementation, Integration
- Enterprise Application Integration
- Gap Analysis and Benchmarking
- Data Migration and Integration
- Acquisition Support
- Risk Assessment
- Open Source Integration
- Enterprise Data Management
- Collaboration Tools
- Business Process Reengineering
- Test and Evaluation Services
- Financial Analysis
- Feasibility Studies
- Requirements Analysis
- System Design Alternative (SDA) Studies
- Systems Engineering
- Architecture Validation and Verification