Success Stories

Case Study: URAC

Case Study: URAC eCase provided an end-to-end system to manage the full accreditation process. The eCase Portal provided greater collaboration between requesting organizations and URAC case workers, allowed for centralization of evidence throughout the process, and established an online gateway for two-way collaboration. Requesters simply fill out their request online for

Case Study: Department of Interior (DOI), Office of Inspector General (OIG)

Case Study: Department of Interior (DOI), Office of Inspector General (OIG) With eCase, DOI OIG was able to accelerate digital transformation across the agency. A modern approach, this solution optimized staff performance, increased output, and consolidated disparate systems into one streamlined, enterprise-wide case management platform.  

Case Study: Department of Homeland Security

Case Study: Department of Homeland Security DHS quickly solved high volumes of backlog and timely processing of FOIA requests implementing FOIAXpress, which, due to its great success, is now used by almost every entity within the department. Significant issues with high volumes of backlog and timely processing of FOIA requests influenced

Case Study: Veteran’s Affairs

Case Study: Veteran’s Affairs In selecting FOIAXpress, the VA was able to reduce backlog, technical inefficiencies, and provide cradle-to-grave services for the agency’s FOIA request processing. The agency, and its network of offices, had a growing need for technical and administrative assistance for a FOIA request processing solution to reduce high

Case Study: U.S. Army Medical Command

Case Study: U.S. Army Medical Command AINS replaced the Army FACTS system with FOIAXpress. Implementing this new solution allowed Army MEDCOM to consolidate data from 51 separate offices into one automated system. Cases requiring extensive review and redaction were processed in less than 1/3 of the time using FOIAXpress!  

Case Study: EEOC

Case Study: EEOC By deploying FOIAXpress and the PAL Web Portal, the EEOC replaced its in-house system while improving transparency and accountability across its agencies. The EEOC now has the ability to run all of its FOIA processing operations within the agency including training, workflow, and access control management.  

Case Study: DC Government

Case Study: DC Government Faced with responding to the push for open government and transparency, DC’s Office of Open Government selected FOIAXpress SaaS to launch their new transparency efforts. The DC Government became the first major metropolitan city to deploy comprehensive, agency-wide FOIA technology to all of its City departments and