Resources

Case Study: Equal Employment Opportunity Commission (EEOC)

Case Study: Equal Employment Opportunity Commission (EEOC) EEOC used a phone hotline and an internal tracking system to track incoming calls related to discrimination charges. The lack of evaluation criteria to determine whether a complaint should result in a discrimination charge was hindering communication and process oversight at EEOC.  

Case Study: Department of Labor (DOL) Office of Inspector General (OIG)

Case Study: Department of Labor (DOL) Office of Inspector General (OIG) The Department of Labor (DOL) Office of Inspector General’s (OIG) mission is to serve the American Workforce, the Department of Labor, and Congress by providing independent and objective oversight of Departmental programs through audits and investigations, and by combating the

Case Study: URAC

Case Study: URAC eCase provided an end-to-end system to manage the full accreditation process. The eCase Portal provided greater collaboration between requesting organizations and URAC case workers, allowed for centralization of evidence throughout the process, and established an online gateway for two-way collaboration. Requesters simply fill out their request online for

Case Study: Department of Interior (DOI), Office of Inspector General (OIG)

Case Study: Department of Interior (DOI), Office of Inspector General (OIG) With eCase, DOI OIG was able to accelerate digital transformation across the agency. A modern approach, this solution optimized staff performance, increased output, and consolidated disparate systems into one streamlined, enterprise-wide case management platform.  

White Paper: Streamlining the Correspondence Process

White Paper: Streamlining the Correspondence Process As today’s businesses and government agencies move further away from inefficient paper-based systems to handling overwhelming volumes of correspondence, solutions like eCase Correspondence are growing in popularity to help streamline processes, while remaining dynamic and flexible to grow as your environment changes. MktoForms2.loadForm("//app-ab12.marketo.com", "755-NWR-688", 1244);

White Paper: Improving the Efficiency of Audit Workflows

White Paper: Improving the Efficiency of Audit Workflows Learn how eCase Audit helps agency OIGs and their audited agency counterparts ensure programs are operating economically, efficiently, and effectively by providing collaborative workflow-driven solutions. MktoForms2.loadForm("//app-ab12.marketo.com", "755-NWR-688", 1254);