Case Study: U.S. Department of Housing and Urban Development HUD initially required a solution to automate its business process for tracking, managing, and reporting on all external and internal correspondence and Freedom of Information Act (FOIA) requests for the agency’s 26 program areas and 91 regional and field offices.
Case Study: Equal Employment Opportunity Commission (EEOC) EEOC used a phone hotline and an internal tracking system to track incoming calls related to discrimination charges. The lack of evaluation criteria to determine whether a complaint should result in a discrimination charge was hindering communication and process oversight at EEOC.
Case Study: Department of Labor (DOL) Office of Inspector General (OIG) The Department of Labor (DOL) Office of Inspector General’s (OIG) mission is to serve the American Workforce, the Department of Labor, and Congress by providing independent and objective oversight of Departmental programs through audits and investigations, and by combating the
Case Study: Department of Interior (DOI), Office of Inspector General (IG) DOI OIG needed to significantly improve the efficiency and transparency of management functions, including HR Reassignment, Awards and Recognition, and Help Desk processes. Download Now
Case Study: URAC eCase provided an end-to-end system to manage the full accreditation process. The eCase Portal provided greater collaboration between requesting organizations and URAC case workers, allowed for centralization of evidence throughout the process, and established an online gateway for two-way collaboration. Requesters simply fill out their request online for
Case Study: General Services Administration (GSA) Office of Inspector General (OIG) With eCase, GSA was able to improve efficiency and optimize staff performance. The web-based app continues to provide return on investment. With configuration capabilities built-in, the system is easily modified as processes change. Download Now
Case Study: Department of Interior (DOI), Office of Inspector General (OIG) With eCase, DOI OIG was able to accelerate digital transformation across the agency. A modern approach, this solution optimized staff performance, increased output, and consolidated disparate systems into one streamlined, enterprise-wide case management platform.