Old Case Studies

Case Study: U.S. Department of Housing and Urban Development

Case Study: U.S. Department of Housing and Urban Development HUD initially required a solution to automate its business process for tracking, managing, and reporting on all external and internal correspondence and Freedom of Information Act (FOIA) requests for the agency’s 26 program areas and 91 regional and field offices.  

Case Study: Equal Employment Opportunity Commission

Case Study: Equal Employment Opportunity Commission EEOC was experiencing an ever-growing amount of FOIA requests and their in-house system couldn’t keep pace with growing demand. The agency looked to modernize their technology and reassess their current processes to support the FOIA.   Download Now

Case Study: Equal Employment Opportunity Commission (EEOC)

Case Study: Equal Employment Opportunity Commission (EEOC) EEOC used a phone hotline and an internal tracking system to track incoming calls related to discrimination charges. The lack of evaluation criteria to determine whether a complaint should result in a discrimination charge was hindering communication and process oversight at EEOC.  

Case Study: Department of Labor (DOL) Office of Inspector General (OIG)

Case Study: Department of Labor (DOL) Office of Inspector General (OIG) The Department of Labor (DOL) Office of Inspector General’s (OIG) mission is to serve the American Workforce, the Department of Labor, and Congress by providing independent and objective oversight of Departmental programs through audits and investigations, and by combating the

Case Study: URAC

Case Study: URAC eCase provided an end-to-end system to manage the full accreditation process. The eCase Portal provided greater collaboration between requesting organizations and URAC case workers, allowed for centralization of evidence throughout the process, and established an online gateway for two-way collaboration. Requesters simply fill out their request online for