Case Studies

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  • eCase (7)
  • FOIAXpress (6)
Case Study: U.S. Department of Housing and Urban Development HUD initially required a solution to automate its business process for tracking, managing, and reporting on all external and internal correspondence and Freedom of Infor...
Case Study: Equal Employment Opportunity Commission EEOC was experiencing an ever-growing amount of FOIA requests and their in-house system couldn’t keep pace with growing demand. The agency looked to modernize their technology ...
Case Study: United States Army Medical Command (US MEDCOM) The U.S. Army needed an electronic FOIA/PA system to provide administrative and technical program support to the Office of the Surgeon General//Medical Command (OTSG/MEDCO...
Case Study: United States Air Force In 2009, USAF conducted an internal audit to investigate all aspects of FOIA request processing using the Air Force FOIA Case Tracking System (AF FACTS).   Download Now
Case Study: Government of the District of Columbia (DC) The Government of the District of Columbia is led by Mayor Muriel Bowser and a thirteen-member Council. The District is committed to a transparent, open form of government. &...
Case Study: Equal Employment Opportunity Commission (EEOC) EEOC used a phone hotline and an internal tracking system to track incoming calls related to discrimination charges. The lack of evaluation criteria to determine whether a...
Case Study: Department of Labor (DOL) Office of Inspector General (OIG) The Department of Labor (DOL) Office of Inspector General’s (OIG) mission is to serve the American Workforce, the Department of Labor, and Congress by provi...
Case Study: Department of Interior (DOI), Office of Inspector General (IG) DOI OIG needed to significantly improve the efficiency and transparency of management functions, including HR Reassignment, Awards and Recognition, and Hel...
Case Study: URAC eCase provided an end-to-end system to manage the full accreditation process. The eCase Portal provided greater collaboration between requesting organizations and URAC case workers, allowed for centralization of e...
Case Study: General Services Administration (GSA) Office of Inspector General (OIG) With eCase, GSA was able to improve efficiency and optimize staff performance. The web-based app continues to provide return on investment. With ...
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