Frequently Asked Questions for the 2022 AINS User Conference

user conference

By: The AINS Team

The date for the 17th Annual User Conference has been set, and our team can’t wait to welcome new, longtime, and prospective customers! We’re designing a hybrid experience this year, including both virtual and in-person attendance with exciting new programming for all attendees. On-site, attendees will enjoy ample opportunities for networking, community-building, and personal development. Virtual attendees will be able to join sessions both live and on-demand with the opportunity to network with their peers digitally. All attendees will have the opportunity to explore three main tracks: FOIA, OIG solutions, and the HR Suite.  

To help attendees plan for the event, we’ve gathered frequently asked questions:  

  • Is there a cost to attend the event?
    No – we are thrilled to host our public sector customers. As in previous years, there is no cost to attend the 2022 AINS User Conference. 
  • What if I cannot attend a session or can only attend part of it?
    The conference will be recorded, and videos will be made available for sharing and replay on the AINS site.  


  • What if I’d like to change my preferred format? (e.g., virtual to in-person or vice versa)
    We understand that circumstances change! You can email us at at any point to make a change. Our in-person seats are limited, however, so if you’re considering joining live, we’d encourage you to reserve a seat.
  • Does AINS recognize customers at the conference?
    Our team uses the Conference to present customers with awards celebrating their great work, specifically, advances in efficiency and program effectiveness. Each year we present the Wayne Jewell Award, named for a former, inspirational leader at AINS, and recognizing outstanding achievement in the field. This year we will be introducing even more awards. Attendees will also enjoy customer panels and highlight sessions that encourage customer best-practice sharing.
  • How can I access the conference?
    You can sign up for either in-person or virtual attendance here. A link to the Conference will be sent via email to all registrants on the mornings of November 3 and November 10. In addition, please watch for a pre-event survey in October.  You MUST register to receive the link.*
  • What types of sessions can I expect?
    2021 represented our most successful conference to-date with more than 500 virtual attendees across two days. Top sessions included the latest FOIAXpress and eCase product roadmaps, new features and functions of FOIAXpress, and demos of AINS’ top modules. Attendees also enjoyed thought leadership discussions on efficiency improvements, change management, eCase Audit and Investigations, and workplace impacts on HR processes. We’re excited to share even better programming this year, alongside networking and community-building sessions with our team.
  • Are CPE credits available for training?
    Yes! As in past conferences, training session attendants will be eligible for CPE credits. We will send certificates in the week following the User Conference.
  • Are there sponsorship opportunities? 
    Our conference is a great opportunity for networking and learning. This year we will be offering three sponsorship tiers for organizations who would like to get involved. Packages include event attendance, a booth onsite, and the ability to share key messages and join in the networking sessions on-site. If you are interested in learning more, please contact us here:*Please make sure that AINS is part of the emails allowed by your organization so important updates are not pushed to Spam. If you are unsure how to verify this, please contact our team. 


We are grateful for the interest and participation of our user community in this wonderful event and can’t wait to bring our community together again to explore everything case management of tomorrow has to offer. 

If you or your team are interested in registering, please fill out our form here.