This article is part of a series on solution areas for the eCase digital process automation platform and was originally published on LinkedIn. You can read the original article here.
Within the past year, the COVID-19 pandemic brought about a number of rapid changes to an ever-evolving workplace. Just about every area of human capital management (HCM)—from telework, onboarding, and performance management, to workers’ compensation and employee and labor relations—saw changes to policy and procedure that departed from practices which required employee presence onsite. Managers are looking for new ways to effectively and remotely manage the full lifecycle of employment while continuing to deploy the strategies that make employees feel valued, informed, and engaged. Now, more than ever, it is important for organizations to implement the technology to help managers and HR offices fulfill their requirements in a timely, compliant, and streamlined manner. Managers should look to low-code platforms that provide enterprise insight and reporting to ensure operational success, compliance with industry regulations, and tracking and automated efficiency.
A low-code, digital process automation platform like eCase can bridge the gap for HR managers looking to better support their workforce under evolving workplace conditions. Unlike legacy or coded systems, low-code platforms easily automate all aspects of HCM, from employee monitoring to reporting tasks. Through enterprise tools like automated workflows and reporting, document management and collaboration, and more, managers can perform the same necessary tasks consistently across multiple apps. Such functions are critical to keep up with the process requirements, visibility, and time limitations set by HR policy. Additionally, the visual development component and low learning curve of eCase allows HR business process owners to see and contribute to the process of development, so that overall HR operations are better connected.
Because positioning the organization to accomplish its mission and goals includes prioritizing the care of employees, it is also important to implement a system that makes the full lifecycle of HCM accessible and transparent to the employee. An employee-facing portal with access points to different apps can help drive self-service for necessary HR functions. In the eCase Employee Portal, role-based access allows employees to access the forms and procedures needed to fulfill tasks like filing a workers’ compensation claim, while ensuring that they can only see the information that is made available to them. Additional tools like electronic signature ensure the process is fully digital, eliminating the need for paper records and allowing for operations to be fully remote if the organization chooses to do so.
According to HR consulting expert Sandra Sherman, other considerations when adopting a low-code HCM platform include compliance with industry standards. For federal HR offices, this includes standards like the nine Merit System principles and 14 Prohibited Personnel Practices. Says Sherman, “adherence to these principles and practices, as well as the other applicable state and federal laws, regulations, and policies,” is key to the successful execution and delivery of HR. eCase HR was developed with these principles and practices in mind, in order to support the analytical skills of its users, while also providing the tools to optimize processes and delivery of data that is focused on the needs of the organization and its employees.
eCase HR stands above other HCM software for its ability to integrate end-to-end processes of functional HCM areas, while accommodating the specific needs of managers and HR within the organization. eCase is configurable to meet the specific process requirements of the organization, and scalable to any size, from fewer than five users to more than 50,000. Designed for ease-of-use, eCase reduces data entry and provides transparency to the organization through enterprise reporting. With all HCM apps located on one platform, managers can easily gather data to run reports and find the data to support causal relationships between otherwise separate areas. How does telework effect performance management goals? Through eCase, the answers are limitless.
A focus on “simplicity, privacy, and widespread communication” is key to the successful adoption of a low-code HCM solution. Looking to the future, organizations will need to develop the policies, processes, and technologies to support a changing workplace and a growing focus on areas such as talent management and the employee experience. As HR’s role of strategic partner with senior leadership grows, data-based decisions will be critical in designing the workforce of the future. In all of these areas, low-code HCM platforms like eCase will play an instrumental part to ensured success.