It’s time to embrace change
The following article was written by AINS CEO Moe Goswami. AINS is making strides to expand our case management solutions with AI and machine learning. You can learn more about our FOIAXpress AI solution here.
To view the original article, click here.
How often do we talk about the ways artificial intelligence (AI) is transforming the world? Since McCarthy and Turing of the 1950s, AI has ruled public conversation. Now, over 60 years later, AI has begun to power everything, from answering telephones to operating cars and elevators, to facial recognition, voice processing, and cyber security. Despite the uncertainty, the increasing influence of AI in technology is inevitable. It’s time to embrace this change.
AI has a big role to play in changing the way businesses work. Say you are in health care, trying to find correlations to a specific disease among vast quantities of data. You need to cull millions of documents and patient records. The number of variables become so large, no human can do the required work.
With AI, there is a current attitude of fear. There is an unknown expectation of what AI tools can do for managers or how they will transform jobs, or even eliminate them. But in any business, you see a relationship between the volume of work and the need for increased technology.
How many emails does your inbox receive each day? If you are a manager or executive level employee, that number could easily top 150 per day. A few years ago, we might have asked the question, “Do I really need a computer?” I believe that in 5 or 10 years, most electronic processes and devices will be controlled by AI.
I see AI transforming business so that work quality will increase as work volume also increases. Despite the increasing data, workers will be able to spend their time doing higher level work and review, and less time laboring on redundant and mind-numbing tasks.
Let’s say you are a FOIA analyst and you have 10 million emails that you are required by law to release under the Freedom of Information Act (FOIA). How else can you quickly and accurately go through these emails without the help of an AI tool? Of course, the electronic review processes are complex—they require high-volume data to understand the correlations and develop algorithms which can be repeated. But eventually, you develop a tool which is able to do the work and make fewer and less drastic mistakes than a human would.
Our industry is slowly catching on, but those who already have are building AI in all sorts of niche areas. We have built AI into our solution for pre-processing and reviewing cases. Many companies have implemented AI in litigation, law enforcement, and various other application areas. Look at the acceleration of AI in hospitals, where they can do predictive analysis for disease based on a person’s gene data, environmental data, and more. Ultimately, we all benefit from that type of progress. Sure, AI will displace some jobs—but I believe that it will create new, high-paying jobs in greater numbers, as well.
Like all technological innovation, AI is coming whether we like it or not. Naturally, there will be fear and resistance, but we have to adapt and embrace the change to enjoy the progress that comes with it. That being said, we shouldn’t be blind to the fact that there are real challenges with AI in terms of regulation. I can’t say for sure that AI is something that can be regulated, but at least it can be monitored for biases by some sort of oversight organization in areas such as social media.
While AI might not be the cure-all technology people hope it to be, it will bring progress and improvements to our lifestyles. Change and how people react to it is often unpredictable, but as we have dealt with change throughout history, so too will we deal with the rapidly-approaching change that AI brings.
AINS, Inc. has provided innovative adaptive case management products and services since 1988. Our case management platform, eCase, is deployed at over 400 installations, including federal agencies and offices, state and local governments, educational systems, health institutions, and commercial customers. Unlike other BPM solutions that were retrofitted for case management, eCase was built for case management from the ground up, enabling faster prototyping and production of solutions across diverse business processes. By leveraging the power of eCase, AINS excels at analyzing client business requirements and quickly configuring (not coding) scalable solutions that adapt to the needs of our customers.