EEOC Complainant Portal Goes Live


Federal Employees Can Now File and Manage Requests Online

Gaithersburg, MD – August 6, 2019 – In July, the Equal Employment Opportunity Commission (EEOC) expanded its Public Portal to allow federal employees to manage equal employment opportunity (EEO) complaints. Through the Portal, federal employees and applicants can file complaints, request hearings for EEO complaints, and file appeals.

The Portal, which was built by AINS, offers a streamlined process so that any user can facilitate and manage his or her own complaint process. With the addition of a progress bar, assessment questions, and a document uploading feature, the Portal enables a much more intuitive process beyond phone calls and emails.  The Portal also contains an admin module built on eCase, where administrators can use the user interface (UI) designer to build form templates, and configure web services and security settings.

The successful implementation of the portal is another indicator of how federal agencies look to AINS for comprehensive and secure solutions to their dynamic business processes. If your agency is interested in implementing eCase eComplaint, our EEO complaint application for government agencies, contact us at

About AINS, Inc.

AINS® has provided innovative adaptive case management products and services since 1988. Our case management platform, eCase®, is deployed at over 400 installations, including federal agencies and offices, state and local governments, educational systems, health institutions, and commercial customers. Unlike other BPM solutions that were retrofitted for case management, eCase was built for case management from the ground up, enabling faster prototyping and production of solutions across diverse business processes. By leveraging the power of our eCase platform, AINS excels at analyzing client business requirements and quickly configuring (not coding) lightweight, scalable solutions that adapt to the needs of our customers. We are committed to more than just selling products— we are dedicated to helping our customers enhance productivity, cut costs, and, most importantly, achieve better success. For more information, visit