AINS Recognized for eCase® by Gartner in new report

Gaithersburg, MD, December 5, 2016AINS, Inc., a leading global provider of cloud-based adaptive case management solutions, announced today that Gartner has scored AINS eCase® above a 3.0 in all 4 cases in its 2016 Critical Capabilities for BPM-Platform-Based Case Management Frameworks1 report. AINS also placed on the Magic Quadrant for BPM-Platform-Based Case Management Frameworks2 for the first time. 

In the Critical Capabilities report, eCase was given a product score above a 3.0 in all 4 uses cases, which is a rating and summary score of ‘Excellent: meets or exceeds some requirements.’ for Investigative, Incident and Crises Management, Service Delivery and Process Through Decision. AINS saw improvement in the Incident Management and Service Delivery from the 2015 evaluation, as well as comparable scores in Investigative and Process to Decision use cases. This is the second year AINS was included in this detailed, functional analysis.

In both reports, Gartner evaluated AINS’ eCase Platform and its Investigations, Freedom of Information (FOI) Management, Correspondence, Audit and HR applications.  

According to Gartner, “As business becomes more complex, with greater demands for operational oversight, Gartner has seen growing interest in case management as a process style to address complex process orchestration requirements and management of business entity life cycles.  Case management frameworks represent a new approach to addressing these requirements.  They are configurable, extensible applications meant to help solution architects accelerate the delivery of unique and flexible case management solutions1.”

“We consider our positioning in both of these reports confirmation that our growth and innovation strategy are successfully aligned with the needs of our clients,” said Moe Goswami, president and CEO of AINS.  “We are thrilled that our efforts continue to be recognized by Gartner. The scalability and flexibility of the eCase Frameworks enable our customers to accelerate their digital transformation initiatives, while improving productivity and the overall customer experience.”

To learn more about AINS’ eCase Platform and Strategic Apps, visit


Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.


1Gartner, Critical Capabilities for BPM-Platform-Based Case Management Frameworks (Published 3 November, 2016) Analysts: Rob Dunie and Janelle Hill

2Gartner, Magic Quadrant for BPM-Platform-Based Case Management Frameworks (Published 24 October, 2016) Analysts: Rob Dunie and Janelle Hill 


About AINS, Inc.

AINS® is a leading global provider of cloud-based, adaptive case management solutions. Since 1988, AINS has empowered more than 380 organizations in 45 countries around the world to rethink how they work, and how they develop and deploy new technology, by providing innovative, agile software solutions and services to government and commercial markets. Designed since inception for case management, the eCase® Platform enables our customers to bring new products to market quickly, digitize customer engagement, and automate unique business processes across diverse lines of business without the constraints of custom coding.  Ready-built Strategic Apps for Human Resources, Investigations, Audit, Correspondence and Open Government, via FOIAXpress®—further accelerate time to value, while providing organizations greater flexibility to adapt as their processes change. Together, these powerful solutions help our customers enhance productivity, reduce costs and achieve better outcomes. For more information, visit